Fast and Free Shipping and Returns:

All orders over $75 receive free shipping.

If you are not 100% satisfied with your purchase for any reason, just go through our easy to return process. Contact us at or call us at 610-272-1770. A FedEx ground sticker will be sent to you.

You have 365 days to return* an item to us in its original condition.

  • If there are any existing shipping labels, stickers, or other materials on the shipping box from previous shipments, please remove them.
  • *Returns must be unused, in the state that you received them in, and in the original packaging. Once you have secured the packaging with packaging tape, secured a return address label and FedEx ground sticker to the box, you must then take the package to any authorized FedEx shipping center. Please DO NOT Use a FedEx Drop Box! – you must drop off your return at a FedEx Service Center – thank you
  • Once you drop off your return at FedEx, please allow 4-5 business days for your return to reach our warehouse.

We’ll take care of the rest for you! ┬áReturn shipping is absolutely FREE!

Once the Fulfillment center has received and inspected your return (Usually within 72 hours of receipt) your refund will be issued within 7 days and you will receive an email confirmation that your return is completed. Please note, depending on your financial institution it may take an additional 2-10 business days for the credit to post to your account.

*Please note to use our pre-paid labels, shipments must be sent from the United States.

You can be a part of helping Everlasting Hug, Inc. make a difference now. When you make a purchase here 100% of the profit made is going to abandoned pets get the proper food, medicine and shelter needed to survive.